Remote operations & administrative support Available for remote work · Full-time

Francese
Vivien Alba.

I help teams turn scattered tasks, tools, and inboxes into organized workflows that actually run, combining hands on operations support with AI powered automation.

Let's Work Together View My Experience
30%
Labor cost reduction through paperless operations
10%
Office overhead reduction
2
IBM AI & Agentic AI professional certifications
About me

I make the messy stuff feel simple.

I build order into remote operations, turning scattered files, inboxes, client conversations, and repetitive processes into systems that are easier to manage.

My background spans client account management, digital record keeping, administrative support, social media operations, and AI-powered workflow automation.

I'm at my best when a team needs someone who can take ownership, organize the details, and quietly keep things moving.

Experience

Where I've done the work.

Different industries, same focus: making operations more organized, efficient, and dependable.

OCT 2025 - JUN 2026

AI Operations & Community Operations Specialist

NoStagnation Academy / Auramax Method - Remote
  • Managed client accounts in Trainerize, tracking progress and delivering feedback across coaching programs.
  • Built scheduling and progress-tracking systems using Notion and Google Sheets.
  • Managed social media operations across multiple Instagram accounts.
  • Designed AI-powered workflows using Claude AI for captions, carousel copy, and client summaries.
NOV 2023 - AUG 2025

Data & Operations Support

SailMark Heavy Equipment Sales and Rentals - Manila
  • Led the transition to a paperless practice, implementing an electronic booking system.
  • Reduced labor costs by 30% and office overhead by 10%.
  • Maintained accurate records across digital databases and spreadsheets.
  • Managed professional email correspondence and daily administrative operations.
FEB 2021 - MAR 2022

Administrative & Creative Support Specialist

Independent Contractor, Upwork - Remote
  • Managed emails, phone calls, and appointment scheduling for clients.
  • Organized digital files and improved document accessibility.
  • Designed presentations and edited photo/video content for marketing use.
Skills & Tools

What I can bring to your team.

A mix of operations, technology, communication, and creative skills.

01 / OPERATIONS

Operations & Admin

Digital record keeping, data management, email management, scheduling, client support, project coordination, and administrative operations.

02 / CRM

CRM & Workflow

GoHighLevel, HubSpot, Trainerize, Monday.com, ClickUp, and GitHub.

03 / PRODUCTIVITY

Productivity

Notion, Google Sheets, Google Slides, Microsoft Excel, Word, PowerPoint, Teams, and Microsoft 365.

04 / CREATIVE

Content & Design

Canva, Adobe Photoshop, content creation, video editing, social media management, and community management.

05 / AI

AI & Automation

Claude AI, ElevenLabs, n8n, Make.com, GoHighLevel automation, and prompt engineering.

06 / REMOTE

Virtual Assistance

Remote client support, cross-platform coordination, project management, and flexible time-zone coverage.

Selected work

Things I've built.

A few examples of systems and workflows I've worked on across operations and client support.

PROJECT / 01

Client Onboarding Automation

Streamlined new client intake for coaching programs, reducing manual setup steps and getting members active faster.

NotionTrainerize
PROJECT / 02

Instagram Content System

Built a repeatable content pipeline for captions, carousels, and stories while keeping posting consistent across accounts.

CanvaClaude AI
PROJECT / 03

Client Progress Tracker

Designed a Google Sheets and Notion tracker giving coaches a clearer view of client adherence and progress.

Google SheetsNotion
PROJECT / 04

Paperless Operations Overhaul

Moved booking and records processes into a digital workflow, reducing labor costs by 30% and office overhead by 10%.

Digital RecordsOperations
PROJECT / 05

Email Workflow Automation

Created templated, AI-assisted responses for recurring client questions while maintaining a personal tone.

Claude AIAutomation
PROJECT / 06

Marketing Visuals

Produced photo and video assets for social promotions, from editing through final campaign-ready export.

CanvaAdobe
Certifications

Always learning.

Formal training supporting my work across AI, automation, and digital operations.

IBM AI Developer Professional
IBM RAG & Agentic AI Professional
Social Media Marketing Certification
Let's connect

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